How We Work

Understanding our customers is key to delivering a great service. At Clugston Facilities Management, we work relentlessly with our customers to deliver on our promises. We put ourselves into our customer’s shoes to fully understand their business needs and objectives, which allows us to anticipate future needs and exceed expectations. Whatever your needs, well find the best solution for your business to improve efficiency and reduce costs.

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Fire Safety Services

We are big enough to deliver but small enough to care and with a dedicated Mobilisation Manager for every contract launch and the support of the wider Clugston team, we will keep mobilisation programmes on track and under control. Working with us, expect a sturdy performance with excellent communication and ongoing customer service.

We offer:

  • 24/7 - 365 helpdesk facility with web-based client access
  • Reactive support and aftercare service
  • Legislative, health, safety, environmental and quality compliance through PPM programming and auditing
  • Bespoke reporting with results and trends across all KPI’s and monitoring criteria
Fire Safety Services Manager Quote

Lesley Grace

Business Development Manager

"Coming together as a team, I feel the very strong and shared sense of community, purpose and desire, to make things happen and achieve positive results for our customers and stakeholders. I feel proud to be part of the Clugston FM team."

The first step in delivering good customer care is to understand our customer needs. Based on this our team of specialists use their skills, knowledge and experience to provide service solutions tailored to each customer; improving service levels is our number one priority.

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Understanding Customer Needs

We start by listening to our customers about their visions, objectives and needs. The foundation of our relationships is built on honesty and trust developed through regular and open communications.

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Listening

Working closely with you we supply a plan outlining tasks and timeframes as well as managing a risk plan throughout the contract. We take everyone involved through a series of meetings, audits and workshops to ensure a seamless transition.

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Mobilisation Approach

From the outset we are there to help. Reactive questions, issues and maintenance requests are reported, logged and resolved through our 24/7 Helpdesk system. Our integrated software system tracks planned and reactive requirements and links them to a detailed business and asset reporting suite.

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Customer Care

Reliable and accurate asset registers generate savings in planned preventative maintenance budgets, allowing you to plan and manage resources, asset replacement and lifecycle phasing.

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Asset Management

We utilise the latest technology to provide detailed performance related information, monitoring service delivery and contract management. We set targets and monitor our performance through KPI’s and customer satisfaction surveys. This information is used to drive better efficiencies and business improvements for our customers.

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Setting standards & measuring performance

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If you want to learn more about our service development service and the benefits that Clugston Facilities Management can bring to your business, then please get in touch.

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