Sector: Healthcare

Queens Medical Centre

  • Client: Century Health (Nottingham) Limited
Queens Medical Centre

Scope of Service

Full life-cycle monitoring together with reactive and pre programmed maintenance of the Trust’s assets:

  • building fabric maintenance
  • M&E systems and HVAC
  • statutory inspections and PAT services
  • fire alarm & sprinkler system
  • cleaning including deep clean of theatres
  • medical gas and specialist theatre systems
  • alarm, nurse call and bed head system
  • grounds and gardens
  • access roads and car park including winter gritting and clearance
  • pest control
  • Catering & on site café

Clugston Approach & Achievements

  • dedicated Clugston FM fully trained and qualified site-based team
  • services to a busy acute hospital coordinated via 24/7 365 online helpdesk facility
  • all PPM and reactive maintenance requirements centrally planned and controlled through Clugston FM’s state-of-the-art CAFM system
  • specialist technical support and advice from Clugston HQ and bought-in specialists
  • partnering relationship ensuring excellent client communications
  • transparent ‘real time’ on-line management reporting system
  • high level of client satisfaction measured through joint audit and KPI regime
  • increased building performance/lifespan through ongoing lifecycle maintenance and asset replacement programs

All of our services and projects rely on a proactive approach and self-monitoring and reporting. This takes the form of a detailed monthly reporting system which identifies and measure the compliance of our agreed key performance indicators (KPI’s), and which is supplemented by both our own internal auditing systems and those of our client. As an additional service we provide a detailed annual report and an opportunity for the client to review and agree all our KPI’s to ensure that they continue to reflect the required levels of assurance and service.

Contact Us

If you want to learn more about our service development service and the benefits that Clugston Facilities Management can bring to your business, then please get in touch.

Contact Us